Coronavirus (COVID-19)






  • What is Council doing?

    Council is closely monitoring the coronavirus outbreak to ensure that we are best prepared to respond to any suspected or confirmed cases within our community. Council’s role in a pandemic is business continuity, so that we can continue to provide local essential services, public health and community support and recovery. We will be guided the Victorian Government and the Department of Health and Human Services about the appropriate action to take and when. 
    The Mansfield Shire Municipal Pandemic Management Sub Plan (March 2020) guides responsibilities and actions to be taken by Council and agencies in Mansfield Shire in the event of a pandemic.  The plan has been developed in line with State and Federal health management plans that aim to provide an effective health response framework to minimise transmissibility, morbidity and mortality associated with a pandemic and its impacts on the health sector and community. 

  • Media & Communications - for current information from DHHS, visit

  • Changes to Council Services

    Updated: Wednesday 17 February, 2021

    Victoria will return to COVIDSafe Summer restrictions at 11.59pm on Wednesday 17 February. As a result, Mansfield Shire Council will reopen the facilities that were closed on Friday 12 February due to Stage 4 restrictions.

    • Our Customer Service Centre will be open from Thursday, 18 February.
    • Council Depot operations will as per normal from Thursday, 18 February.
    • Home and Community Care Services continue with appropriate PPE and COVIDSafe practices. The Regional Assessment Service (RAS) will return to face to face assessments from Thursday, 18 February.
    • Our Social Support Groups participated in as part of Home and Community Care Packages will return to be delivered face-to-face.
    • Home and Community Care planned activity groups will resume from Thursday, 18 February (Spring Club, Thursday Social Group, Mens Group, EasyMovers, AquaMovers and the Community Bus).
    • Playgrounds remain open, the skate park will reopen from Thursday, 18 February.
    • Mansfield Library will reopen from Thursday, 18 February.
    • The Mansfield Swimming Pool will reopen from Thursday, 18 February.
    • The Sports Stadium will be open and outdoor physical recreation and sport will resume from Thursday, 18 February.
    • The Youth Centre will reopen and youth programs such as L2P will resume from Thursday, 18 February.
    • The Visitor Information Centre will reopen from Thursday, 18 February.
    • The Mansfield Resource Recovery Centre will re-open from Thursday, 18 February. 
    • Integrated family services, maternal child health services and financial counselling will return to be delivered face to face from Thursday, 18 February.

    Council’s priority is always the health and safety of both our staff and the community as we continue to work through uncertain times and deliver vital and key services.

    The Covid-19 virus is a rapidly changing situation. We are constantly and carefully monitoring the situation as it evolves and will keep you updated as things change.

    Where possible, we encourage you to go online or call in to access our services.  If this is not possible, when interacting in person with these services we encourage you to:

    • Wash hands thoroughly and regularly 
    • Wear a mask as per State Government directives.
    • Sit a little further apart when talking with someone (1.5 metres apart).
    • Cough or sneeze into your elbow and dispose of tissues immediately.
    • Continue to support and connect with each other in other ways, such as checking in and phoning a neighbour or a friend.

    For regular updates and reliable advice the best source is the Department of Health and Human Services (DHHS)

  • Key Websites and Resources

    Coronavirus Hotline

    For people in the community seeking support services call 1800 675 398 between 9am and 5pm Monday to Friday.


    For state-wide emergency advice go to

    Department of Families, Fairness and Housing



    Family safety:

    Department of Health

    The Australian Government’s Department of Health is closely monitoring the COVID-19 pandemic. The Department of Health are providing daily updates and information, answering questions about the latest news, providing current facts and figures, travel advice, key contact and phone numbers.

    For more information, please visit

    World Health Organisation

    The World Health Organisation is continuously monitoring and responding to the coronavirus outbreak. For more information, please visit the WHO website.



  • Financial support and resources for businesses

    The Federal Government is supporting Australian businesses to manage cash flow challenges and retain employees.

    There are a number of resources available on the Federal Government's Business website.

    The State Government has introduced a number of measures to support business to plan and respond to coronavirus COVID-19. 

    For advice, updates and support to help your workplace plan and respond to coronavirus visit the Business Victoria Coronavirus Support website.

    Additionally, the Victorian Chamber of Commerce and Industry website has information regarding employment obligations and guidelines.

    Tourism operaters can find resources online at the Victorian Tourism Industry Council support hub.

  • Workplace Impacts

    As of 11.59pm on Friday, 26 February, Victoria will return to COVIDSafe Settings. For more details, please see the Premier's statement.

    The Victorian Chamber of Commerce and Industry have produced an employer guide for managing the workplace in the face of the outbreak which includes:

    • Understanding your risks.
    • Employer obligation.
    • Working from home.
    • Changing or scaling down operations, and
    • Business shut down.

    For information and assistance on any aspect of your employment obligations, the Victorian Chamber Workplace Relations Advice Line (03) 8662 5222 can help.

  • Environmental Health

    Cleaning and disinfecting tips for non-healthcare settings

    Cleaning and disinfecting to reduce COVID-19 transmission - tips for non-healthcare settings guide – advice on cleaning and disinfecting to reduce the risk of COVID-19 transmission in all non-healthcare settings in Victoria. The principles in the guide apply equally to domestic settings, office buildings, small retail businesses, social venues and all other non-healthcare settings.

  • Supporting Your Mental Health & Wellbeing

    If you are experiencing increased worry and stress during this time, there are a number of support services available:

    Stress savvy in business

    Lifeline can be called on 13 11 14

    Beyond Blue can be called on 1300 224 636

    The Australian Small Business and Family Enterprise Ombudsman - My Business Help web portal.

    Wellbeing & Mental Health Support for Victorian Small Businesses

  • Further Information

    If you have any queries, please contact the Economic Development Team on 03 5775 8520 or email



  • Health Information

    Information for Parents

    We understand that many parents are likely to be feeling anxious or concerned about their children’s health and wellbeing during the COVID-19 pandemic. Parents should be reassured that the evidence so far is babies and children under five almost never get seriously ill from COVID-19. To keep up to date with the latest information and advice about COVID-19 visit:

    Factsheet on COVID-19 for Parents with infants and small children

  • Financial Support

    Income support for individuals

    JobKeeper payment: The Government’s JobKeeper Payment will help keep more Australians in jobs and support businesses affected by the significant economic impact of the coronavirus.

    On 21 July 2020, the Government announced it is extending the JobKeeper Payment until 28 March 2021 and is targeting support to those businesses who continue to be significantly impacted by the Coronavirus.

    For more details, see here.

    Income support: The Coronavirus Supplement will be $150 per fortnight until 31 March 2021.

    You will be paid the Coronavirus Supplement if you receive income support under JobSeeker Payment, Youth Allowance, Parenting Payment (Partnered or Single), Austudy, ABSTUDY (Living Allowance), Farm Household Allowance, Special Benefit or Department of Veteran's Affairs Education Scheme, or if you are an eligible New Enterprise Incentive Scheme participant.

    For more information, see here.

    Eligible pensioners, seniors, carers and concession card holders have received two separate $750 economic support payments. The Government will provide two additional Economic Support Payments of $250 each.

    If you already receive one of the eligible payments, you will automatically be paid the $750 economic support payment. You do not need to contact Centrelink.

    If you don’t currently receive an income support payment and you need help because you have lost your job or had your income reduced, you will need to apply through Centrelink. Start your claim online through myGov before visiting Centrelink. If you need to provide proof of identity and you’re in self-isolation or feeling unwell, you can do this over the phone.

    Please visit the Treasury website for more information.

    For more information on the Federal Government’s economic response to Coronavirus, hee here

  • Supporting Your Mental Health & Wellbeing

    Being aware of how you’re feeling and knowing what you can do to look after your mental well being is an important part of staying healthy during this challenging time. You may find the following resources helpful:

  • Local Business & Service Delivery

    Local Trade and Services Delivering to Homes


    Marks IGA - 5775 2014

    Foodworks - 5775 2255

    Delatite Poultry – 5775 1388 or Facebook

    High Country Fresh - 0419 375 656 (Deliver Mansfield township only)


    Businesses have returned to COVIDSafe Summer operations, however, some still provide delivery though Mansfield Delivers. See here for local businesses that provide delivery services.

    Goods & Trade

    Yenckens Hardware – 5775 2511

    Bi-Rite Home Appliances – 5775 2099

    Kmart Mansfield – 5733 2400

    Betta Home Living – 5775 1992

    Mansfield Hospitality Supplies – 5779 1660

    Stolz Mansfield – 5775 2688

    Edith & May – 5779 1355

    Information Services and Closures 

    Central Hume Primary Care Partnership

    For information regarding health and wellbeing services in the Hume region, please visit the Central Hume Primary Care Partnership website.

    MACE - Mansfield Adult Continuing Education

    In line with health directives from the State Government, MACE has now reopened and is operating under COVIDSafe Summer guidelines.

    For all Services Australia enquiries go to

    For all Department of Human Services enquiries go to

    For all Centrelink enquiries - 132 850

    Parks Victoria

    For up to date information regarding how COVID19 has impacted the operations of our campsites, national parks and caravan parks, as well as information regarding seasonal closures, please visit the Parks Victoria website.


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Last Updated: Thursday, 8 April, 2021 - 16:34