Please check our Rates & Charges page for an explanation of how rates are calculated. Download the 2022-23 'Rates and Charges Explained' flyer here(PDF, 511KB).
You can contact us via:
03 5775 8555
National Relay Service
TTY call 133 677
Speak and listen
1300 555 727
Private Bag 1000, Mansfield VIC 3724
We are located at 33 Highett Street, Mansfield. Our customer service opening hours are Monday to Friday 8.30 am - 4.30 pm.
After-Hours Emergency Contact
For all out of hours emergencies telephone 03 5775 8555.
The after hours telephone recording allows callers to contact on-call staff by selecting from a range of options:
- Local Laws Officers
- Field Services Staff
- Community Service Officers
Mansfield Shire Council is Relay Service Friendly
If you are deaf or have a hearing or speech impairment, you can call through the National Relay Service (NRS):
- TTY users can phone 133 677 then ask for 03 5775 8555
- Speak and Listen (speech-to-speech) users can phone 1300 555 727 then ask for 03 5775 8555
- Internet relay users can connect to NRS here then ask for 03 5775 8555
Keep up to date with what's happening at Council through our various Facebook pages:
Customer Service Charter
The Mansfield Shire Council Customer Service Charter outlines a set of standards for responding to the community’s needs and expectations.
The charter covers all types of interactions with people or organisations, including residents, ratepayers, business operators, staff, contractors, elected members and visitors to the Shire.
Other Customer Services
Vic Roads Services
In its commitment to providing exceptional service to customers, Council provides a limited VicRoads service to benefit our residents. These services include:
- Number plate return and receipt
- Clearing of defect notice - only with Roadworthy Certificate
- Licence renewals (car, motorcycle and marine)
- Firearms/security licence (first issue & renewal)
- Issue learner permit receipt (car)
- Work diaries for heavy vehicles
- Learner permit test
- Proof of age card photo point
- Registration refund form submission