Contact Us

Some of our locations will be closed over Easter. Full details are available here.

We are located at 33 Highett Street, Mansfield. Our customer service opening hours are Monday to Friday 8.30am - 4.30pm.

You can contact us via:

After-hours emergency contact

For all out of hours emergencies telephone (03) 5775 8555.

The after hours telephone recording allows callers to contact on-call staff by selecting from a range of options:

  • Local Laws Officers
  • Field Services Staff
  • Community Service Officers

National Relay Service (NRS)

If you are d/Deaf, hard of hearing, or have a speech/communication difficulty please contact us by:

Step 1: Contact us through your preferred NRS call channel detailed on NRS call numbers and links.

Step 2: Provide the NRS with our phone number 03 5775 8555.

For more information visit: About the National Relay Service.

Social media

Keep up to date with what's happening at Council through our various Facebook pages:

Customer Service Charter

Our Customer Service Charter outlines a set of standards for responding to the community’s needs and expectations.

The charter covers all types of interactions with people or organisations, including residents, ratepayers, business operators, staff, contractors, elected members and visitors to the Shire.

Customer Service Charter(PDF, 2MB)

Other customer services

Firewood Collection

Apply for a permit to collect firewood

Media Kit Enquiries

To gain access to high quality images and media relating to Mansfield Shire, please email our Tourism and Events Coordinator. Once approved, you will receive account and log-in instructions via email.

Media, Productions and Campaigns

Vic Roads Services

In its commitment to providing exceptional service to customers, Council provides a limited VicRoads service to benefit our residents. These services include:

  • Number plate return and receipt
  • Clearing of defect notice - only with Roadworthy Certificate
  • Licence renewals (car, motorcycle and marine)
  • Firearms/security licence (first issue & renewal)
  • Issue learner permit receipt (car)
  • Work diaries for heavy vehicles
  • Learner permit test
  • Proof of age card photo point
  • Registration refund form submission

Easter closures

Some of our locations will be closed over Easter.

Municipal offices Closed 18 to 21 April
Library Closed 18 to 21 April
Youth Centre Closed 18 to 21 April
Visitor Information Centre Open 10am to 4pm, 18 to 21 April
Resource Recovery Centre

Closed 18 April

Open 9am to 5pm, 19 to 21 April

Kerbside waste collection will continue as normal.

Community Service activities will continue unless notified otherwise.

Routine maintenance and emergency services will still be provided. For urgent Council requests in an emergency, phone (03) 5775 8555.

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