Satisfaction Ratings Small Increase, More Work to Do
Friday, 31 July, 2020 - 14:15
While Mansfield Shire Council’s overall performance rating in the recent annual Community Satisfaction Survey has increased by 1% point to 52, at this week’s meeting Council acknowledged that at 6 points lower than the state-wide average, there are several areas which require more attention.
The survey, by JWS Research included the responses of 400 residents within Mansfield Shire aged over 18 years, to questions about all Council services.
Mansfield Mayor, Cr Marg Attley OAM, said while it was pleasing to see improvements in ratings for Elderly Support, Community Consultation and Engagement and Community Decisions, Council had agreed on a plan to address poor ratings on Unsealed Roads and Town Planning and to continue to focus on community consultation.
“The 3 point improvement on the rating for unsealed roads shows that recent changes to focus on what the community most needs and improved responsiveness to complaints about unsealed roads is working. We still have a long way to go, so this will be a focus for the team over the next year,” Cr Attley said.
“As regards Town Planning, we are in the middle of a service review at the moment, due to be completed next month. This will give us recommendations for changes to improve the service. We would like to thank everyone who provided feedback through the consultation process that has been held in recent months,” she said.
“Our plan for changes to improve our community consultation will also address the Community Decision category. In the past year we have considerably increased our provision of information to the community and we strongly believe that empowering the community to be involved in decisions that affect them is highly important. This will be another focus for the year ahead.”
The full Community Satisfaction Survey report is available to view here.