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Council's Customer Service Desk to Re-open

Thursday, 28 May, 2020 - 12:30

With Coronavirus restrictions easing Mansfield Shire Council is preparing to re-open its Customer Service Desk at 33 Highett Street, for limited face-to-face service on 1 June.

Mansfield Shire Mayor, Cr Marg Attley OAM said whilst Council has remained open for business throughout the restricted period and continued to deliver the majority of its services, the Customer Service Desk has been closed and customer enquiries have been via phone, email and online only.

“As of 1 June our Customer Service Desk will reopen in line with the easing of restrictions on community services and local government facilities such as the Library, Youth Centre and Visitor Information Centre,” Cr Attley said.

“The Victorian Government’s advice is still that if you can work from home, you should. As such the community needs to be aware that although the Customer Service Desk is opening, primarily for payments, the most effective way to contact a specific staff member and do business with Council is via phone, email or our website,” she said.

Cr Attley said that many things initiated as a result of the Coronavirus will become the new normal and encouraged the community to continue to use online payment options wherever possible.

“The no-cash policy at the Customer Service Desk will continue, however we can accept payments via Eftpos and cheques for rates, animal registrations, debtors, planning, building, environmental health and engineering,” Cr Attley said.

“Limited VicRoads services will again be available including photo point services for drivers and firearms licences, work diaries and VicRoads forms.  Unfortunately, at this stage we can still not accommodate learner driver permit tests,” she said.

Residents will also be able to drop off sharps containers and dispose of batteries and X-rays via a drop-off point in front of the foyer.

“It’s now more important than ever, with facilities re-opening that we continue to stay safe by maintaining good hygiene, keeping our distance from others and if you feel unwell, stay home,” Cr Attley said.

Prior to opening its facilities Council has undertaken a detailed risk-assessment of each service and implemented a number of controls., including limiting the number of people, exercising social distancing of 1.5m and carrying out additional cleaning.

“The gradual opening of our facilities relies on us all working together and obeying the restrictions and changed practices to keep us all safe,” she said

“Interaction with our Customer Service and Council staff will be different and will continue to evolve as we work through the challenges and changing conditions.  Our staff are doing their best, like the rest of the community, and I thank both the staff and the community for their creativity, perseverance and patience during this time,” Cr Attley said.

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Last Updated: Thursday, 28 May, 2020 - 12:46