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Emergency Management

Emergency information

All the information you need about how to Prepare and Get Ready for emergency situations, current Incidents and Warnings and where to go for Relief and Recovery support and be found in the one place - the VicEmergency website and app:


You can download the app from Apple iStore or Google Play


On call 24 hour emergency response is provided by Council every day of the year for a broad range of emergency situations such as stock wandering near busy local roads, road or infrastructure damage and to support other emergency services.

All on-call Council officers receive after hour and emergency response requests direct and have the initial role of informing the Emergency Resource officers if additional response is required. Contact can be made via Council's standard phone number - 5775 8555.

Municipal Emergency Management

Council has formed a Municipal Emergency Management Planning Committee that has broad responsibilities for ensuring ‘all hazards’ are considered and planned for in relation to Prevention Preparedness Response & Recovery within the Municipality.

Council’s Municipal Emergency Management Plan  is extensively reviewed and was recently updated. It has also passed audit by State Emergency Service (SES) and the Department of Health and Human Services (DHHS). The plan takes an 'all hazard' approach to Emergency Management and incorporates a number of more detailed plans (or "sub-plans")  to address specific hazards such as

  • Fire Management
  • Flood Emergency
  • Heatwave
  • Animal and Stock Welfare  
  • Pandemic

You can view/download a copy of the plan from the link under Download Files (to the right of your screen).

The 'Council's Role in an Emergency' document details Councils responsibilities before, during and after a major incident. Click on the link to view the Councils Role in an Emergency document.

Have you been affected by an emergency?

You may have been impacted by a house fire, storm or flood. Click on the link below to see the information leaflet that Council has created to assist you in times of need.

Single incident emergency assistance guide August 2016

Animal Welfare in Emergencies

It is important to include your animals when planning for bushfire and other emergencies. Will you take them with you? Horses have an excellent chance of coping with grassfire - what can you do to make it easy for them? If you take you animals, when should you leave? What should you take? Where should you go as you can't rely on public spaces such as the showgrounds being available?

There is excellent information on the Victorian Government's Agriculture web pages to provide members of the public with a wide range of information about animal welfare in emergencies. The information outlines animal owners’ responsibilities and provides guides for planning for different types of animals, different hazards, and for recovery after an event. Go to the links below:

Horses and emergencies

Pets and emergencies


The CFA also provides very valuable information on their website below:

Horses and bushfire

The links below will take you to useful documents to assist with preparations:

DEDJTR Info Note - Horses and Bushfires Oct 2015

DEDJTR Animal Welfare and Agricultural Recovery Contact numbers for Emergencies


The Walking Forward Disaster Relief Team (WFDRT) provides a secure database networking system for Equine and Pet owners across Australia - the National Equine Database. This database provides users with options to relocate their pets to a safer place and aid in better decision-making prior to emergencies and disasters. By bringing together individuals throughout Australia, the WFDRT delivers an unparalleled service to animal owners to enhance greater connections, education and resilience for individuals and all communities. For more information and to register for the database visit https://www.tepscon.community/NEDmap.

The Walking Forward Disaster Relief Team can also be found on Facebook for additional support.


Power Outages

While Victoria has a very reliable power supply, sometimes power outages can happen - particularly during heatwaves, bushfires and grassfires.

Power outages can be caused by sever weather, such as lightning, floods, heatwaves, bushfires or high winds. Trees contacting power lines can also cause interruptions in power supply. as well as animals, car accidents or excavations.

The best approach is to have a plan for how to cope during a power failure, particularly in very hot conditions.

Some simple tips include having access to:

  • A torch or battery-operated light
  • A phone that does not rely on electricity (such as a fully-charged mobile phone)
  • A battery powered radio for news and updates
  • Fresh water (if you rely on an electric pump for water)
  • The faults and emergencies contact number for your electricity provider

Summer is also a time to check on elderly or vulnerable relatives and neighbours.

There is a lot of useful advice online about preparing for a power outage. Visit the Energysafe Victoria website or go to the the Power Outages section on the DELWP website or call the Customer Service Centre on 136 186

power outages poster

Fire and Storm Safety Awareness

Council works in co-operation with fire brigades and related agencies and actively promotes fire safety awareness through a number of initiatives. Council's Officers have provided input into Municpal Association Victoria (MAV)  meetings and the Royal Commission hearings.

Council has been identified at the Royal Commission as the only municipality to have a formally designated fire refuge, located at Woods Point, in accordance with the "Woods Point and Surrounding District Community Safety Plan". (which can be downloaded from the link on the right.)

Our routine activities include:
  • Publicity relating to ‘Fire Season’ preparedness and community meetings forwarded to all ratepayers assessment notice in October.
  • Articles in local papers and ‘Mansfield Matters’community information column in local media promoting safety messages.
  • Allotment inspections leading up to the fire season, and serving of fire direction notices where required standards are not met. In the order of 500 notices are served annually.
  • The inclusion of a Wildfire Management Overlay within the Mansfield Planning Scheme that seeks additional fire safety requirements relating to water supplies, vegetation management and site access for new development within the identified ‘high fire risk’ areas.
  • Continuing to arrange the replenishment of‘essential water supplies’ that are used during fire suppression activities.

For further information refer to the Fire Prevention and Awareness page.

Emergency Management Victoria has now launched the new VicEmergency website. VicEmergency has a real-time Google Map display with incidents across the state including fires, floods, storms, earthquakes, tsunamis, hazardous material and traffic accidents. It also provides information of preparedness, and relief & recovery information and direction. If you’ve read this far it’s worth clicking the link to see how simple and easy it is to navigate, and then promote it to others! emergency.vic.gov.au website


Every season is storm season in Victoria. Be prepared,

Go to www.ses.vic.gov.au/prepare/stormsafe for all the information