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Thursday, 20 August 2009 |
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Home>Annual Community Satisfaction Survey - Results Are In
| The Department for Victorian Communities and local government undertakes the annual Community Satisfaction Survey on behalf of the State Government, and for the benefit of the Local Government Sector. It is a state wide survey intended to provide individual Local Governments with a realistic measure on how they are perceived by the community. The survey is considered to be statistically significant. It comprises a telephone survey of 350 people throughout the Shire. It is the twelfth year of the survey and the seventh year in which Mansfield Shire Council has participated.
The Survey provides interesting trend and comparative information. The report is divided into two main sections and reports on each local government by:
1. Overall performance, advocacy, customer contact and community engagement; and
2. Nine key service areas:
• Local Roads and Footpaths
• Health and Human Services
• Recreational Facilities
• Appearance of Public Areas
• Traffic Management and Parking Facilities
• Waste Management
• Enforcement of By Laws
• Economic Development
• Town Planning Policy and Approvals
The results form part of the Victorian Local Government Indicators which councils include in their annual reports.
A copy of this year's results can be downloaded from the link below.
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